No, all listings and offers are free for the customers as well as for the shippers on BidTrans. All you need is just to create an account in a few simple steps and post your transportation request!
BidTrans provides useful tools such as feedback ratings and comments that help find a trusted transporter.
You can setup an account on BidTrans for free by clicking on REGISTER.
By choosing BidTrans you reduce vehicle emission, usage and traffic congestions. All these factors decrease pollution and help the environment!
Yes, every carrier that transports goods using BidTrans has to have a valid insurance policy and is liable for the goods he transports.
Yes, you can cancel your auction at any time without giving a reason.
Yes, carriers can remove their ads from "Available cargo space" at any time without giving a reason.
You can cancel your offer only if it's not already accepted by the customer.
If you are in a rush with shipping your goods, you can choose from the following 3 options:
a. Featured ad: your ad will be presented in a larger format and in a highlighted box that will appear above regular ads.
b. Urgent: Your ad will be marked with "Urgent" label. As well as the featured option, the "Urgent" label indicates a willingness to transact quickly, so you will receive more offers sooner.
c. You can use the option to ship via Air mail.
During your auction, you will be able to communicate with any potential transport service provider. However, it is not allowed to provide any contact information (phone numbers, email addresses, website URLs, social media accounts, etc.) as it may violate BidTrans user agreement and ultimately block your BidTrans account. After a bid is accepted contact informalion of the shipper and carrier are exposed.
Check if the mail has been filtered and placed into the SPAM folder. If it is not there, please contact BidTrans Customer Support.
You can cancel you transportation order by going to MY ACCOUNT > MY SHIPMENT section
Having a detailed profile is an important part in building good customer relationship. Thus, it is recommended to provide as much quality information as you can, for instance:
Make sure you have details on what you're shipping. Find out the size, weight, any special accommodations your shipment might need. If you can, be sure to upload multiple pictures that show the shipment. Once you list your shipment on BidTrans and choose your carrier, follow this steps to secure your package:
If for any reason there is no phone contact with the carrier, please contact our Customer Support line. We will help you to get in touch with the carrier and make the shipment done.
In case of a conflict or dispute, please contact us via email or the Customer Support line: 085 864 0120. We keep all arrangements you've done via BidTrans to help you to sort out any shipping issues.
On BidTrans there are many transportation service providers that offer additional services: loading and unloading heavy items, palletising your shipment, securing your packets etc. If you require any addition shipping service, please send a message to the carrier.
BidTrans will benefit shippers by:
- reducing the shipping cost as a result of competitive bidding
- simplify search for transportation companies
- obtaining trusted carriers based on BidTrans user feedback and ratings BidTrans will benefit carriers by:
- providing a cost-effective means of reaching new customers
- achieving greater profit by filling available cargo space
- building an online profile and references for potential customers to view
If your shipment is incomplete or has been damaged by the carrier, you shall contact the transportation company. In case of any dispute Bidtrans will help you by sharing all your auction details arranged through BidTrans.